Privacy policy

Privacy Policy for Quantix

Last Updated: 15 August 2026

Welcome to Quantix ("we," "our," or "us"). We operate the Shopify storefront quantix-shop.com (the "Site"). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or interact with us. This policy is written in strict compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and international data protection standards.




1. Important Information and Who We Are


Purpose of This Privacy Policy

This privacy policy aims to give you information on how Quantix collects and processes your personal data through your use of this Site, including any data you may provide when you purchase a product or sign up for our newsletter.


Controller

Quantix is the data controller and is responsible for your personal data. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below:

  • Brand Name: Quantix
  • Email Address: info@quantix-shop.com




2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes payment card details and bank account information. This data is handled securely by our third-party processors. We do not store raw credit card numbers.
  • Transaction Data: Includes details about payments to and from you, your order history, items added to your cart, and details of products you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
  • Usage Data: Includes information about how you use our website, products, and services.




3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms, creating an account, or placing an order at checkout.
  • Automated Technologies: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.




4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: Where we need to process your order, manage delivery logisitics, and handle returns under our terms of service.
  • Legitimate Interests: Where it is necessary for our legitimate interests (such as screening orders for potential risk or fraud, or analyzing how customers use our store to improve our Site).
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation (such as keeping financial records for tax purposes).




5. Disclosures of Your Personal Data (Supply Chain & Dropshipping Setup)

To fulfill our contract with you, your personal data must be shared with external third-party service providers. Because we utilize an automated international supply chain, your data is shared with the following categories of recipients:

  • E-Commerce Platform Host: Shopify Inc., which hosts our storefront, provides our checkout infrastructure, and securely stores customer account data.
  • Fulfillment Software: AutoDS, our automated order management network. When you place an order, your name, shipping address, and phone number are passed securely through AutoDS to automatically communicate order details to our sourcing partners.
  • Sourcing Warehouses & Suppliers: Your shipping details are shared with our domestic UK warehouses or international Chinese suppliers solely for the purpose of printing shipping labels, packaging your items, and dispatching your parcels.
  • Shipping Couriers & Delivery Networks: International and domestic postal networks, delivery couriers, and tracking systems (such as Royal Mail, YunExpress, Evri, or DHL) to transport the goods to your door.
  • Payment Processors: Third-party payment gateways (such as Shopify Payments, Stripe, or PayPal) to securely handle billing and transactions.
  • Fraud Prevention & Chargeback Teams: In the event of a payment dispute (such as an unfair chargeback), your transaction logs, device IP address, and official carrier tracking history may be shared with banking institutions to verify proof of delivery.




6. International Data Transfers

Because we source smart tech gadgets from both UK and international Chinese partners, your shipping data (Name, Address, and Phone Number) will be transferred outside the United Kingdom and the European Economic Area (EEA) to our fulfillment partners in China.

We ensure that these transfers are limited strictly to the information required to complete delivery, and we protect your data through strict contractual agreements with our software providers.




7. Cookies and Tracking Technologies

Our Site uses cookies to optimize your shopping experience.

  • Necessary Cookies: These are essential for core website functionality, such as keeping track of items in your shopping cart and ensuring secure checkout checkout operations.
  • Analytics Cookies: These help us collect technical data to understand how visitors interact with the site, allowing us to fix technical bugs and improve navigation.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or fail to function properly.




8. Data Security and Retention


Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those third-party suppliers and couriers who have a strict business need to know to fulfill your orders.


Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements (such as tracking transactions or processing statutory returns and refunds).




9. Your Legal Rights

Under the UK GDPR and the Data Protection Act 2018, you have rights in relation to your personal data. You have the right to:

  • Request Access to your personal data (commonly known as a "data subject access request").
  • Request Correction of the personal data that we hold about you.
  • Request Erasure of your personal data ("the right to be forgotten"). Please note we may not always be able to comply with your request for erasure for specific legal reasons, such as active order fulfilment or tax tracking.
  • Object to Processing of your personal data where we are relying on a legitimate interest.
  • Request Restriction of processing of your personal data.
  • Withdraw Consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact our customer support team directly at info@quantix-shop.com.




10. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance at info@quantix-shop.com.