Refund policy

Returns & Refunds Policy for Quantix

Last Updated: 15 August 2026

We want you to love your smart tech gadgets. Our policy is designed to be fair, transparent, and fully compliant with the UK Consumer Rights Act 2015, the UK Consumer Contracts Regulations, and international consumer standards. [1, 2, 3]




1. 14-Day "Change of Mind" Statutory Return Right

Under UK law, customers have a statutory right to cancel their order and request a return for any reason within 14 days of physical delivery. [1]

  • The Timeline: You have 14 days from the date you receive your item to notify us of your intent to return it. Once you notify us, you have a further 14 days to physically dispatch the item to our authorised return depot. [1, 2]
  • Inspecting Your Item: You are entitled to open the product packaging and inspect your gadget to establish its nature, characteristics, and functioning, exactly as you would in a physical retail shop. [1, 2, 3, 4]
  • Mandatory Packaging Requirements: To receive a full refund, the item must be returned completely intact. This means the original retail product box, internal plastic inserts, charging cables, user manuals, and all free accessories must be included. [1, 2, 3]
  • Diminished Value Deductions: If an item is returned showing signs of wear beyond basic inspection (such as severe scratches, missing accessories, permanent software/account linkage, or heavily torn, missing, or taped-up retail packaging), we reserve the right to reduce your refund up to the full commercial resale value under applicable UK consumer protection laws. [1]




2. Strict Return Authorization & Shipping Instructions

Because we utilize an automated global supply chain with both domestic and international warehouses, our return logistics require strict tracking:

  • Mandatory Return Authorization (RMA): Do not send your purchase back to the manufacturer, the address printed on the parcel's original shipping label, or a factory in China. You must contact customer support at info@quantix-shop.com to initiate an authorized return. We will provide you with a unique Return Merchandise Authorization (RMA) label and the address of our local authorized return depot. Returns shipped without an official RMA cannot be identified by our logistics team and will not be processed. [1]
  • Return Shipping Costs: For "Change of Mind" returns, the customer is responsible for paying the direct cost of return postage. Your initial standard delivery costs paid at checkout will be fully refunded.[1, 2]
  • Proof of Return: We strongly recommend using a trackable courier service and retaining your official Proof of Postage receipt. We cannot process a refund if a return parcel is lost in transit without tracking proof. [1, 2, 3]




3. Damaged, Faulty, or Defective Items

If your product arrives damaged in transit or develops a technical defect, your rights are fully protected under the UK Consumer Rights Act 2015.

  • Reporting Window for Transit Damage: Please inspect your parcel immediately upon arrival. Any physical transit damage or missing items must be reported within 48 hours of delivery to enable us to launch a fast investigation with the carrier network.
  • Your Statutory Defect Rights: If your item arrives damaged or develops a genuine manufacturing fault within 30 days of delivery, you are entitled to a full refund, repair, or a free replacement.
  • Mandatory Visual Verification Process: To process a faulty or damaged claim, you must email info@quantix-shop.com with your order number. You are strictly required to attach high-quality, clear photos and a short video clearly demonstrating the physical damage or operational defect.We also require a photo of the shipping label and the condition of the outer packaging. This visual verification is mandatory before we can generate a pre-paid return label or clear a free replacement through our supplier network. We cannot process any defect claims without visual proof.
  • Return Costs for Faulty Items: Once the defect is verified via your photos/videos, we will provide you with a pre-paid return shipping label or immediately process a replacement. If an item returned as "faulty" is physically tested at our depot and found to be fully functional (or damaged due to user misuse, unauthorized software modifications, or liquid ingress), you will be responsible for the return delivery charges. [1, 2, 3, 4, 5]




4. The Refunds Process

Once your return parcel is physically received, scanned, and verified at our authorized depot, we will email you to notify you of the approval status of your refund.

Approved refunds will be automatically credited back to your original payment method (such as Shopify Payments, your credit card, or PayPal) within 14 days of our depot receiving the item (or upon you providing verifiable, official carrier tracking proof of return). [1, 2]




5. Exclusions from Returns

For hygiene, safety, and legal reasons, the following items cannot be returned under "Change of Mind" rules unless they arrive inherently faulty or damaged: [1, 2, 3]

  • Items with broken security seals or altered software firmware.
  • Unsealed personal care items or wearable tech gadgets that come into direct contact with skin (such as certain types of in-ear headphones). [1]




Section 6 - Contact Information

For all questions regarding returns, or to open a return ticket, please contact our support desk directly at: info@quantix-shop.com.