Terms of service

Terms of Service for Quantix

Last Updated: 15 August 2026


Overview

This website is operated by Quantix. Throughout the site, the terms “we”, “us” and “our” refer to Quantix. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. [1, 2]

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.




Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.




Section 2 - Supply Chain & International Shipping Disclosures

Because we curate smart tech gadgets globally to offercompetitive prices, our logistics framework operates across domestic and international channels:

  • International Partner Fulfillment: Goods may be dispatched via automated logistics networks directly from international partner warehouses and third-party suppliers (including warehouses located in China and domestic hubs within the United Kingdom).
  • Delivery Estimates: Delivery timeframes displayed on our store are estimated operational windows provided by our carriers. Customs clearance procedures, international postal backlogs, or severe seasonal weather conditions are outside our direct operational control and do not automatically alter standard statutory cancellation rights.
  • Customs, Taxes & Import Duties: For direct-to-consumer imports valued under £135 entering the United Kingdom, no import VAT or customs duties are collected at the border. For shipments dispatched to countries outside our primary operating hub, orders may be subject to local import duties, taxes, or customs clearance fees levied by your destination country. Unless explicitly stated otherwise at checkout, all such additional charges remain the sole responsibility of the customer.




Section 3 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. We utilize automated inventory and pricing systems that sync directly with our supplier networks. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.




Section 4 - Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns & Refunds Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.




Section 5 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. [1]




Section 6 - Automated Order Processing & Cancellations

  • Automated Processing Window: Orders placed on our Site are automatically transmitted to our supplier logistics networks for rapid fulfillment and dispatch. You may request a cancellation within 30 minutes of placing your order by contacting customer support at info@quantix-shop.com with the subject line URGENT: CANCEL ORDER #[Order Number].
  • Dispatched Orders: Once an order enters our automated fulfillment pipeline and has been processed by our suppliers, dispatch cannot be stopped or recalled. In such instances, you must wait to receive the parcel and follow our standard return authorization process. [1]
  • Refusal of Delivery: To ensure your return is correctly tracked, verified, and credited, please accept delivery and submit a formal return request. If you choose to refuse delivery at your door, your cancellation will still be processed under your statutory rights once the carrier returns the parcel to our depot; however, any direct return shipping fees or penalties charged by the logistics carrier will be deducted from your final refund.




Section 7 - Chargeback Abuse and Fraud Prevention

We take unfair financial practices and chargeback abuse seriously. If a payment dispute or chargeback (such as an unauthorized "Item Not Received" claim) is opened for an order, we will vigorously defend our transaction security.

If official courier tracking data proves the parcel was successfully delivered to your designated address, we will submit full tracking logs, GPS delivery confirmations, timestamped carrier documentation, and customer network IP logs to your financial institution as evidence. We reserve the right to report fraudulent chargeback activity to relevant consumer credit agencies and fraud prevention databases.




Section 8 - Statutory Depreciation Deductions

In accordance with applicable consumer protection laws, customers have the right to open packaging and inspect their tech gadgets to establish their nature and basic functioning, just as they would in a physical retail shop.

However, if an item is returned showing evidence of handling beyond what is necessary to establish its basic function (including but not limited to physical scratches, permanent software account linkage, missing components, or heavily torn retail packaging), we reserve the right to apply a diminished value deduction up to the full commercial resale value from your final refund.




Section 9 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory local consumer protection rights guaranteed to international buyers by the laws of their country of residence. [1]




Section 10 - Contact Information

Questions about the Terms of Service should be sent to us at our official customer support email address: info@quantix-shop.com.